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Customer Services

We know that nothing is more important than customer service and getting the basics right. We are committed to constantly improving our systems to provide the best possible service to all our customers.

Office Hours

Monday to Friday 8.30am – 6.30pm

Our offices are open on Public Holidays between 8.30am – 5.00pm except Christmas Day, Boxing Day and New Year’s Day. Any changes to these hours will be advertised on our website.

Place an Order

Our Customer Ordering Team are here to receive and process your orders.

By telephone - North:00442890339955 South: 015267386
By email - orders@drinksology.com

Customer Care

We have created our new Customer Care Team to ensure our service levels reach and are maintained at the highest possible level.

Customer Care will deal with all service queries. Every customer has a dedicated Customer Care Executive who is their first point of contact for queries on delivery issues, invoicing and other general problems.

The role of the Customer Care Team is to be on hand to help resolve these issues quickly and efficiently, allowing you to get on with the job of running your business.

Contact Customer Care:

By telephone – North 00442890339955 South: 015267386
By email – customercare@drinksology.com
In writing – Customer Care Manager, Drinksology, 155-157 Donegall Pass, Belfast, BT7 1DT

When calling the team, please try and have your account number or postcode to hand. If you are calling to report a discrepancy on an order please quote the Telesales Reference on your delivery note.

Sales Operations

Each Sales Operations Executive has a direct dial and email.

They can provide you with tasting and training notes to help you sell the wines on your list and create personalised order forms to make ordering as easy as possible.

Your Sales Operations Executive is also the person to go to if you want to check prices or stock availability, or to find out about new products.

Contact Customer Care:

By telephone – North 00442890339955 South: 015267386
In writing – Sales Operations Manager, Drinksology, 155-157 Donegall Pass, Belfast, BT7 1DT

When calling the team, please try and have your account number or postcode to hand.